Refunds & Returns

Our refund and returns policy is explicitly stated on individual items posted on the shop catalog. If the corresponding warranty duration has passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Used/Pre-owned items subjected to warranty policy are to be returned in the same condition/packaging as they were delivered to the customer.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial or even NO refunds are granted:

• Physical damage on the product, either in the form of burn’t/exploded components or tempering with the product
• Items sold in functional condition, if subjected for the warranty dispute are not covered under warranty if they are DOA.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned in more than respective warranty days after delivery

Return Process

Once your return is received and inspected, we will send you an email as well as a WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you decided to pay us a visit at our shop, we’ll process the information and will let you know in time about the return decision.

If you are approved, then your refund will be processed, and you’ll be compensated in either cash or direct transfer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Also, check with our rep if the refunds are already initiated.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message on WhatsApp.

Initiating Return Delivery:

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at WhatsApp for questions related to refunds and returns.